Archive for Engagement
An Open Letter to Nutella: Why Did You Eliminate Your Greatest Marketing Asset?
Sara Rosso was a bona fide Nutella superfan: a consumer so passionate about Nutella that she had dedicated her precious time to furthering the brand’s cause. She was the type of fan that brand managers dream of. Then Nutella shut her down.
Category: Advertising, Best Practices, community, Content, Engagement, loyalty, Marketing, nutella, Social Media, Social Media Marketing /
6 Tips for Turning Big Data into Great Customer Experiences
The phenomenon of big data certainly comes with big promise. After all, having terabytes of data on customer history and behavior is certainly better than trying to extrapolate from just a few data points. The good news is, there are technologies and tools that make it much easier to find the gold hidden in the data—and use it to refine your online marketing with laser precision.
Social Business Is About Relationships
In a noisy, distracting world, we are bombarded. We start each day feeling as if we are behind. Data noise is everywhere. Over 100 million bits of information come in through your visual system—every second! In the midst of this chaos, you need to build, manage, and nurture your relationships.
Category: Best Practices, Community Management, CRM, Engagement, nimble, social media management, social relationships, strategy, Yes /
Social Advocacy & Politics: No Jokes for Congress (Especially Not on Twitter)
Marcy Kaptur (D-OH9) tweeted a joke from the White House Correspondents Dinner. But then she erased it 8 minutes later. What if more members of Congress could embrace the boldness of a funny tweet, without running away from it as if scared of their own shadow? We might see more real discussions among our elected officials as they work to solve our very real problems.
Category: Content, Engagement, Government 2.0, humor, Marcy Kaptur, members of congress, News, Opinion, Policy & Guidelines, Social Media, twitter /
"Creativity in 140 Characters" – Guy Yalif and Internet Week New York
As of today, Twitter sees 200 million plus monthly active users globally, and 120 million plus active mobile users monthly. Together they’re tweeting a billion tweets every two and a half days, but Guy Yalif, Head of Global Product Marketing at Twitter, said it’s the kinds of tweets that matter, not the volume.
What Does the Social Shake-Up Mean to Cox Communications?
I had a chance to sit down with Adam Naide, Social Media & Digital Marketing Lead at Cox Communications to discuss some of the topics that you will see at the Social Shake-Up Conference where Adam will be speaking. The following is a transcript of that conversation.
How Much Is an Engaged Social Customer Worth?
Last year an employee was sued for taking the Twitter followers he’d amassed with him when he left his company. The case focused attention on just how much a Twitter follower was worth. Suffice to say that since then, a good deal of effort has gone into highlighting just how many followers are fakes. So it’s clear that not all followers are of equal value to you.
The Hero’s Journey: My Take on What’s the Future of Business
What makes Brian Solis' book most interesting is that it is a product informed by the very thing he is covering, namely, social and the Internet. It may be one of the first books which is a product of “the internet of things."
Social Media for Business: Do You Really Know Your Audience?
Your goal each day should be to inspire your audiences to connect with you with a goal of helping them achieve their goals. When you help them achieve their goals, you achieve yours by default. Inspire – Connect Achieve! Don’t make it more complicated than it needs to be. Got it?
Category: Advertising, Best Practices, branding, community, Content, Engagement, listening, Marketing, Social Media, Social Media Marketing, Yes /
Why a Business Blog Should Keep Its Comments Closed