Archive for rich brooks

10 Mobile Apps No Conference Attendee Should Be Without

Are you wondering what apps can enhance your networking at conferences? There’s something about a “real-world” conference that can’t be duplicated. However, your experience can be enhanced with the right apps. When attending a real-world conference, you benefit from the energy of a room full of like-minded people, the ability to grab lunch with a [...]

3 Ways to Create Highly Valuable Blog Content

social media how toDo you struggle coming up with content ideas for your blog?

Or maybe you create plenty of blog posts, but they get few views and even less engagement?

If you find that creating engaging content is challenging, keep reading.

This article will identify some of the best tips, tools and tactics for creating blog content that helps grow your business.

#1: Be the resource your customers really need

What’s your ideal customer’s biggest problem? Your blog is not about your business, it’s about your customers.

If you want to attract and engage your prospects and lead them down the sales funnel, you need to focus on them and their problems.

The more you create content that helps your prospects succeed, the more engaged they’ll become with your blog.

So how do you know what your audience is struggling with?

Ask.

If you’ve been in business for a while, chances are you already know a lot of what your customers are struggling with.

But if you’re starting from scratch or you want to uncover more opportunities where you can help your customers, consider creating a survey using a free tool like Survey Monkey or Google Docs.

http://www.youtube.com/watch?v=DEhD0m1fhAQ

Extract the “keywords” that drive the questions.

Once you have a list of the problems your customers face, you’ll start to notice some recurring phrases.

Maybe it’s “public speaking,” or “college admissions” or “dating advice.” (If it’s all three, you may want to narrow your focus.)

Grab one of those phrases, brainstorm a few alternatives and head on over to Google’s Adword Keyword Tool.

Plug your phrases into the box, choose “exact match” and hit “search.”

Google will return your keyword phrases plus a number of related phrases. It will also show you how many people have searched for each phrase in the last 30 days, and how competitive those phrases are (at least in the pay-per-click arena; a good indicator of how difficult it may be to rank well for these phrases).

The Global and Local Monthly Searches columns will give you insight into how much interest there is in a specific keyword. Focus on phrases that have high search volume for your blog posts.

found keywords

Start creating posts around the history of videogames, game reviews, free games and cheap games.

Once you’ve identified your most promising keywords, go to Google Insights for Search. While there are some amazing reports you can generate from Insights, scroll right down to the bottom and look at Top Searches and Rising Searches.

Top Searches will give you a sense of what people are searching for now, while Rising Searches will give you a sense of what the next big search terms will be.

Creating valuable content before it becomes mainstream can give an incredible boost to your blog traffic. Other bloggers will tend to cite your work when they post related content (creating inbound links to your blog), and search engines will often reward your post because of its longevity.

gps insights

Rising Searches helps keep you ahead of the competition.

I’ve seen this on my blog and website when I’ve written on a topic before it’s really caught on. An article I wrote back in 2008 entitled How to Use Twitter for Business still attracts over 250 new prospects per month to our site more than four years after I wrote it!

Would your business benefit from getting in front of 3,000 new prospects a year who had never heard of your company before? ;)

You should also plug your best keywords into Google Alerts (that’s the last Google plug, I promise!).

Every day, Google will deliver news stories, blog posts and even tweets to your inbox about your best keywords. Those are all the seeds of great content posts your ideal customer is interested in.

gluten free

Get blog post ideas delivered to your inbox daily.

#2: Answer the unanswered questions

People often come to the web to seek answers and advice. Your audience is no different.

Answering their questions in your blog is a great way to attract and engage them.

Email

It’s likely that you get emails from your current customer base looking for advice.

Stop answering them!

OK, that’s not exactly what I mean. But don’t answer them right away.

Instead, when someone asks you a question that you feel others are likely struggling with, that’s a perfect opportunity to create a “Dear Abby”–style post.

dear abby

Why help one when you can help one thousand?

Whether it’s “Why can’t I post to my Facebook page as myself?” or “How can a B2B company use Pinterest?“, you can create content that will help attract your ideal customer.

Think about it: If one person is asking you that question, how many other hundreds or thousands who don’t have a resource to turn to are using Google or Bing? And Google (usually) won’t answer the question, they’ll just refer the searcher to an authoritative source… like your blog.

Unless it was a question about bedwetting and you used their name, chances are they’ll be proud they asked such an intelligent question. Bonus: you’re (re)introducing them to your blog.

#3: Find the questions your customers are asking

Next, you need to figure out what your customers want to know now. Do some research to find the questions they’re asking.

Quora, Yahoo Answers and LinkedIn Answers.

These are just a few of the popular Q&A sites on the web today. People pose questions at these sites in all types of categories, from parenting to management, home repair to manufacturing.

But just because a question is asked (and even answered) doesn’t mean that the topic is closed. Chances are you have a better, more nuanced or just different answer to the question.

Take the question and make it your own on your blog.

li questions

Find a category that would interest your audience and plunder it for ideas.

Keyword Questions

This is one of my favorite tools for filling a blog with engaging questions, whether you’re a long-time blogger or just starting out.

Keyword Questions queries WordTracker’s search engine partners to find questions that have been posed with your keywords in them.

I’ve found that using broad terms for this tool provides the best results. In other words, use “golf” rather than “golf tips.”

keyword questions

Each one of these results represents another blog post.

Competitors’ FAQs

You remember FAQs, right? Those pages on a website that are covered in dust bunnies, having not been updated since 1997?

Your competition has left some great questions up on their site with out-of-date answers on them. Your job is to find those musty old questions, shake them off and breathe new life into them.

In no way am I suggesting stealing from your competitors! Frequently asked questions are by definition frequently asked. Tweak the question and answer it from your own perspective, based on your experience, in your own voice.

Comment Sections

Comments on a blog post often ask follow-up questions to the original post. Unfortunately, many of these questions go unanswered. Even when they do garner a response, that answer is buried in the comments, difficult to find and share with others.

If someone asks a good follow-up question in the comment section of your own blog, consider creating a new blog post as a response and linking to it in your reply.

Also, popular industry blogs will often generate more comments than the blogger can keep up with. Check out the comment section on popular blog posts and see if there are some great questions being asked that you can answer on your own blog.

copyblogger comment

Popular blogs' comment sections are often filled with great unanswered questions.

Whether you’re pulling questions from emails, Q&A sites, Keyword Questions, competitors’ FAQs or a comments section, you’re providing a service to your audience as long as you’re creating a fresh perspective on their challenges.

Plus, your blog posts will make the answers easier to find, read and share than if they were buried in a Q&A site or hidden in an email exchange.

Takeaways

If you want to attract and engage a loyal audience to your blog, you need to be continually creating content that is of interest to them, not necessarily of interest to you.

By researching your keywords, digging a little deeper and uncovering the questions your ideal customer is asking, you can build a blog that builds your business.

Your Turn

What do you think?

What tips, tactics or techniques have you used to create content that engages your audience? Let us know in the comments box below. Who knows? Maybe it will inspire you or another reader to create even more compelling content for a future blog post!

How to Make the Most Out of Your Social Media Buttons

Whether at the top of the home page, the very bottom in the far right corner, or on some other page altogether, it’s virtually impossible to visit a website that doesn’t have a couple of social media buttons secured within it somewhere anymore.

How to Make the Most Out of Your Social Media Buttons

Whether at the top of the home page, the very bottom in the far right corner, or on some other page altogether, it’s virtually impossible to visit a website that doesn’t have a couple of social media buttons secured within it somewhere anymore.

How to Make the Most Out of Your Social Media Buttons

Whether at the top of the home page, the very bottom in the far right corner, or on some other page altogether, it’s virtually impossible to visit a website that doesn’t have a couple of social media buttons secured within it somewhere anymore.

4 Ways to Grow a Twitter Following That Matters

social media how toIs Twitter working for your business?

Are you looking to grow a larger and more relevant Twitter following?

This article will show you four actionable steps you can take to improve your Twitter experience.

Why Twitter Is Not Just a Numbers Game

Many brands, businesses and marketers have already discovered how powerful Twitter is for finding and engaging their audience.

Its low cost, immediacy and viral nature make it a favorite tool for everyone from news organizations to celebrities to small businesses.

Yet when marketers jump on Twitter for the first time, they wonder why they don’t get an overwhelming response to their initial tweet. Soon they learn that they must develop a following.

They see others with followings of 500, 5,000 or 50,000 and they want some of that. So they start to Google “how to get more followers on Twitter” or falling for tweets like this one:

twitter team follow back

If it sounds too good to be true…

Well, I’m here to tell you that it’s not too difficult to build a following on Twitter if you’re willing to partake in some shady, bad-karma tactics—from following and unfollowing people to creating hundreds of bogus accounts that follow you and retweet everything you say to buying followers on the black market.

But few if any of those followers will provide you any value for the time you put into Twitter.

So I’m also here to tell you that it’s not how many followers you have, but how many relevant followers you have. Having 20,000 followers who don’t respond to anything you share is equivalent to shouting from the top of the Empire State Building and claiming all of New York City as your audience.

Yes: more engaged followers are better than fewer engaged followers. So, let’s focus on getting more engaged followers.

Building a relevant Twitter following comes down to four core concepts:

  • Find and follow relevant people.
  • Tweet content that will be interesting to your target audience.
  • Engage with your audience.
  • Promote your Twitter account through other channels.

With that framework in place, here are some tips, tools and tactics to attract relevant followers on Twitter.

#1: Find and Follow Relevant People

Your audience is out there… Now, how to find them?

Start with a strong profile.

Because most people will check out your profile before following you, it’s important to put your house in order and present yourself in the most engaging way possible.

This includes:

  • Profile photo: Make sure you’re using a photo of your face for your personal account or a logo for your business account. Research has shown that people trust faces more that they’ve seen multiple times, which is why a photo of your smiling face works best.
  • Detailed bio: You’ve got 160 characters, so get creative! Let people know why they should be following you.
  • Location: Because so much of business is local these days, make sure you include your location as appropriate. It can be the make or break for follows.

    twitter bios

    Strong profiles increase your followers. Blue hair doesn't hurt.

Discover new people with third-party tools.

One of the first places to start your search for relevant people is at one of the many Twitter directories out there.

In a discussion around Twitter tools in Social Media Examiner’s Small Business Networking Club, everyone seemed to have a favorite tool or tip.

Social media marketer Paul Wylie recommends Twellow (for the clean interface) and WeFollow (for finding influencers). You can search by industry, location or keyword for starters.

wefollow-personal-trainer

WeFollow has many categories. Thus, whether you're targeting personal trainers or WordPress trainers, you'll find them here.

Karen James, a social media coach from the UK, likes Tweepi to check out people before she follows them. Karen Black, a digital marketer also from the UK, uses ManageFlitter to do bio searches, as well as keep an eye on her followers.

Use these tools to search for your own industry and the industries of your ideal customers.

Leverage other people’s Twitter lists.

A great source for new people to connect with is other people’s curated Twitter lists.

mashable pr

Whatever your interests are, you can find well-curated lists and subscribe to them.

Twitter users often create lists or subscribe to other people’s lists to improve their
signal-to-noise ratio. As long as people make their lists public, you are free to subscribe to them, quickly getting access to dozens or hundreds of vetted Twitter users.

bald guys rock

Some lists are more serious than others.

Use Twitter’s search functionality.

You can use Twitter’s search functionality to find relevant people and engage with them.

For example, let’s say you had a product or service for NASCAR fans. Start by doing a search on #nascar within Twitter.

twitter nascar

Searching on #nascar will help you find passionate NASCAR fans whom you can then follow.

You could then join the conversation by @ (mentioning) them, answering their questions and otherwise engaging them.

If your business is more local, like a restaurant, you can find out who’s hungry and in driving distance.

twitter hungry

Filter your search by geography to find local people on Twitter to follow.

You could then reach out to those starving denizens on Twitter and offer them a discount or free drink if they come in now and mention “Twitter” as they place their order.

For more ideas on finding and following the right people, be sure to check out 7 Twitter Strategies for Growing a Great Following.

#2: Tweet Interesting Stuff

Easier said than done, right?

How do you find interesting content? Here are some ideas.

Use Google Alerts.

Set up Google Alerts (or a similar service) to get daily email updates about all of the things that are of interest to your audience—from “vegan recipes” to “grilling product reviews”—and share them through Twitter.

Share media.

Photos and videos are a proven way to engage your audience. Use photos to share your activity or events so your business will get click-throughs and comments.

A real estate agent might share a video walkthrough of a new house and ask “what do you think?” A retail shop may share photos of some new additions to their display window. A travel agent might share pictures from a beach vacation and ask, “Are you ready for your getaway?”

beadin path

Photos engage, especially if you tie them into a giveaway.

Talk to people, not at them.

Chances are, what is of interest to your audience is what they’re already talking about! Rather than trying to get the ball rolling, why not keep it rolling? See what your audience is talking about and engage them in that conversation. Ask questions, answer them, retweet and respond.

For more ideas on how to create more interesting tweets, check out 26 Twitter Tips for Enhancing Your Tweets.

#3: Engage

People on Twitter who don’t talk to other people are significantly less engaging and less likely to get followers.

Just because someone didn’t immediately follow you back doesn’t mean that you can’t engage them. Check out their conversations and see if you can jump in with relevant comments, or retweet some of their links.

Also, being part of conversations will get you in front of more people, increasing your chances of being followed.

Get involved with #chats.

Anyone can start a chat on Twitter by using a hashtag. You can find a long list of chats in this Google doc, along with days and times.

By joining the conversation at appropriate chats, you can quickly build your relevant followers… Assuming you have something valuable to add!

twitter chat

If you're looking to engage bloggers, you could chime in at the #BWEChat.

Schedule chats to reach a wider audience.

While there are many marketers who hate scheduled tweets—I’m looking at you, Unmarketer—many others embrace the tactic.

Using a tool like HootSuite or Buffer, you can schedule out a day’s, week’s or month’s worth of tweets. I would recommend you use a scheduling tool to supplement your regular tweets rather than replacing them.

If you’re going to schedule your tweets, try to be aware of when people respond to anything you share. When people respond to your tweets and you’re not there to respond to them, they’re less likely to engage you in the future.

#4: Promote Your Twitter Account Through Other Channels

Leverage the following you’ve built elsewhere by promoting your Twitter account.

Talk up Twitter at your website, blog and through email.

At flyte, we include our Twitter handles—with clickable links—next to all of our bios. We also include links to our Twitter handles from all appropriate blog posts.

crew page

People can follow you without having to leave the page they're on.

You can also include a “follow me on Twitter” call to action in your email signature file, email newsletter and all other correspondence.

Leverage your social media outposts.

Likewise, include links (and calls to action) on Facebook, LinkedIn, Google+ and YouTube.

You may be tempted to sync all of your updates and tweets together using a tool like Ping.fm, HootSuite or TweetDeck. While there’s nothing wrong with this, use this technique judiciously.

Certain platforms may not be as “chatty” as Twitter, and if we’re already connected on LinkedIn and you’re syncing all of your tweets and LinkedIn updates, what’s the value of getting the same content on Twitter?

Get more visibility with a Paper.li newspaper.

Paper.li is a free service that allows you to create “newspapers” out of your Twitter feed (as well as some integration of Facebook and Google+).

Your daily paper.li can pull from the people you follow, your lists, or specific keywords or hashtags you include. Paper.li can also tweet out your daily paper, including which people contributed your “top stories.”

I’ve found that these tweets often get retweets from the people mentioned, and suddenly they’re sharing your content with their network, elevating your brand.

aoc daily

Promoting the people you're following encourages more follow-backs and engagement.

In this video you can see how to create your own paper.li daily:

http://www.youtube.com/watch?v=0PbYbQswqXg

One caveat: I no longer recommend including hashtags to pull in new people to your paper.li. Turns out some disreputable people might be using the same hashtags, populating your paper.li with spam.

So how do you bring in fresh content from new people to your paper.li daily? Here’s what I did: find people you respect and look at the targeted lists they’ve created. Then you can include their curated lists to help round out your paper.

twitter list on paperli

Using others' lists can greatly improve your own paper!

Now It’s Your Turn!

What do you think? What tips, tools or tactics have you been using to build your own relevant Twitter following? Share something in the comments box below and include your Twitter handle and you’ll be sure to pick up a few new followers!

9 Social Media Marketing Tips From the Pros

social media toolsAre you looking for some new ideas to simplify your social media marketing?

Do you wonder how others use social media to attract customers?

We asked the pros for their hottest social media tips. Here’s their advice to help you power up your social media marketing.

#1: Draw Attention to Your Custom Tabs in the New Facebook Timelines

Andrea Vahl

Andrea Vahl @AndreaVahl

If you have a special offer on your website, why not use Facebook to showcase your freebie?

With the new Facebook Timelines fan pages, you can no longer have a custom tab as a default landing tab, so now you will have to draw attention to your freebie with the custom tab photo and the custom tab name.

HubSpot has done a great job of that with their custom tab photo advertising their free ebook and the Customer Case Studies title on one of their other apps.

hubspot apps

Notice the images on the four icons under the header image.

A Facebook custom tab is not hard to create with a Facebook application. You can find out about some of the best applications to create custom tabs here.

Applications like Lujure and ShortStack have templates to help you easily create your Facebook custom tab with your email capture form embedded into it. You can add a video, a picture of your freebie and some text. You can also link your email opt-in code within the custom tab to get people connected to your email list, as well as connected to you on Facebook.

Then once your custom tab is created, edit the custom photo and tab name by clicking on the pencil icon in the upper-left corner of the Application box and select Edit Settings.

You can also advertise your special freebie using Facebook Ads, drive the ad traffic to your Facebook custom tab specifically and hopefully capture the Facebook Like as well as the email address!

Andrea Vahl, co-author of Facebook Marketing All-In-One for Dummies.

#2: Add the LinkedIn Company Follow Button to Your Site

Michael Stelzner

Michael Stelzner @mike_stelzner

If you’re trying to connect with business folk, LinkedIn is clearly the social network of choice. They recently released a simple widget called the Company Follow button.

This nifty little button looks a lot like a Retweet button, but instead makes it very easy for people to follow your LinkedIn company page without leaving your site.

linkedin company follow button

See the LinkedIn Company Follow button in our sidebar.

Michael Stelzner, CEO and founder of Social Media Examiner.

#3: Use Bufferapp to Manage Your Social Media Marketing

dave kerpen

Dave Kerpen @DaveKerpen

One of my favorite social media tools right now is Bufferapp, a content management system. Bufferapp allows you to add content to Facebook, Twitter and LinkedIn accounts prior to their being published.

Unlike HootSuite or TweetDeck, Bufferapp automatically spaces your content out for you. That way, if you post something spontaneously, your scheduled content moves around so you don’t end up spamming your followers’ feeds.

Another advantage Bufferapp offers is the optional toolbar add-on that allows you to post directly from another website, similar to the Pinterest Pin button.

Bufferapp is brilliant in its simplicity and is an excellent content management tool, especially for those of us who might not have time to sit down and tweet for a couple of hours each day.

buffer

Check out Buffer to manage your social media marketing.

Dave Kerpen, author of Likeable Social Media and CEO and co-founder of Likeable.

#4: Get YouTube Subscribers Just by Asking

Paul Colligan

Paul Colligan @colligan

Many marketers feel the most powerful feature of YouTube is that it will provide free video hosting. This is as strategic as reading Social Media Examiner for the cute cartoons.

YouTube’s value is that it is a very social network that wants you to interact with your audience (called subscribers).

If you use YouTube for nothing other than free video hosting, you’ll never have that audience or experience the community it can bring you.

How do you get subscribers? Ask anyone who views your videos to consider subscribing to your channel. They already like you, or they wouldn’t be watching your videos.

Do it right in the video if it makes sense and/or do it with a YouTube annotation. Don’t know how? Click on the “Edit Annotations” button to make an annotation on any YouTube video in your account. You can link any annotation to a Subscribe link. You must be logged into your YouTube account to do this.

Need more help? Below is a YouTube video that walks you through the process step by step.

http://www.youtube.com/watch?v=vxk5LEf0nuU

Paul Colligan, CEO of Colligan.com, education czar for Traffic Geyser Inc. and executive producer for eMarketingVids.com.

#5: Create a Facebook Plan You Can Stick With

Amy Porterfield

Amy Porterfield @amyporterfield

My clients often ask me, “How many times a day should I post on Facebook?” Unfortunately, there’s not a magic number; however, research does suggest that 2-5 times per day is key.

Anyone can handle this posting schedule for a week or two, but the real winners on Facebook are the companies that keep it up—every single day (or at the very least, Monday through Friday). Consistency always wins on Facebook.

Because your fans visit Facebook at different times of the day, one post a day simply isn’t enough—most fans won’t even see it. Instead, post several different types of content throughout the day. These can include short videos, quick tips, links and questions, to name a few.

Stagger your posts at different times to reach more fans. And never forget to include a call to action—words like click, comment, share and like will increase engagement.

Plus, the more you post, the more feedback you’ll get on what kinds of posts work best, and use this information to post more of what your audience really wants.

One extra tip: For maximum engagement, keep your posts around 80 characters or fewer. A study by Buddy Media showed that posts with 80 characters or fewer received 27% higher engagement rates. That’s big!

short facebook update

Aim to post short updates regularly on your Facebook business page.

Amy Porterfield, co-author of Facebook Marketing All-In-One for Dummies.

#6: Be Consistent

Rich Brooks

Rich Brooks @therichbrooks

I know that sounds completely boring, but it’s true!

Too many people think that social media success comes when you set up a Facebook business page. Or they expect their YouTube video to go viral or believe that one blog post will generate hundreds of leads. It doesn’t work like that.

Because of the low barrier of cost to social media, everyone will have at least a Facebook page, one blog post and one video under their belts.

Success comes from being consistent—consistent with your messaging, consistent across your social media outposts, and most important, consistent in delivering quality content to your audience day in and day out.

Don’t flame out like a shooting star; be as reliable as the rising sun.

Rich Brooks, founder and president of Flyte New Media.

#7: Prepare Now for Tough ROI Questions

nichole kelly

Nichole Kelly @Nichole_Kelly

Measuring social media has a two-fold return. First, it will allow you to do more of what is working and less of what isn’t. Second, it will allow you to address the question management teams are asking: “What is our ROI?”

Successfully measuring your efforts will require some upfront work to make sure you can collect the data and that you have a framework for presenting the data in a way that executives care about.

Take a look at your daily executive report to find the metrics that matter most and then figure out how you can collect similar data for social media.

business financial metrics

Plan to calculate your ROI. Image from iStockphoto

Nichole Kelly, CEO of Full Frontal ROI Consulting.

#8: Focus on Dollars

 kipp bodnar

Kipp Bopdnar @kippbodnar

Followers, Klout and Sentiment are not the end-all, be-all metrics of social media marketing success. A staggering 73% of CEOsthink that marketers lack credibility and don’t drive revenue or business demand.

The best step a marketer can take in social media is not to chase the newest shiny object like Pinterest. Instead, build a strategy and measurement plan to generate cold, hard cash from your marketing efforts.

For B2B marketers specifically, this means having lead generation calls to action on your blog and being more conversion-focused. Use a like-to-lead gate on your Facebook page in an effort to increase your social media reach and generate leads directly from Facebook (see screen shots for example).

Counting followers isn’t enough. Start attributing social media marketing efforts directly to sales.

Kipp Bodnar, co-author of The B2B Social Media Book and inbound marketing strategist at HubSpot.

#9: Fix the Appearance of Your Links on Facebook

Kelly Lester

Kelly Lester @EasyLunchBoxes

Facebook posts will get a much better click-through rate if they include a picture. But what if the post link you are sharing fails to show a thumbnail, even if the post you’re trying to share is full of them?

Use the Facebook Debugger Tool!

Somehow, this handy tool clears the clutter and refreshes the page so that Facebook can grab the latest goodies. Here’s a much better technical explanation.

All I know is this thing works! Look:

before debugger tool

Here's what my post was going to look like before debugging.

after debugger tool

Here's a lovely thumbnail image I got after debugging.

Kelly Lester, creator and CEO of Easy Lunch Boxes and the host of the musical web series, Let’s Do Lunch!

Join These 9 Pros at Social Media Examiner’s Social Media Success Summit 2012

social media success summit 2012Social media has changed radically in the last 12 months,” acknowledges Michael Stelzner, (CEO and founder of Social Media Examiner). “Google+ entered the stage, Facebook introduced Timeline for pages, YouTube unveiled their new layout, Twitter got a complete revamp and then there’s Pinterest. It’s a completely different world and there’s a need to discover new strategies and new ways to market your business with these platforms.”

To equip you with the latest strategies for marketing with Google+, blogging, Facebook, LinkedIn, YouTube, Twitter and Pinterest, the people you trust from Social Media Examiner have recruited 27 of the world’s most respected social media experts to share their newest tips and advice at Social Media Success Summit 2012.

If you’re not familiar with these events, they’re large online conferences (so you don’t need to travel).

Typically, thousands gather at Social Media Examiner Success Summits to discover new social media tactics, network with peers and discover how other successful businesses are using social media.

What People Say About Social Media Success Summit

Last year, 3,000 people attended the online summit.

Some of the organizations represented were Coca Cola, Visa, Microsoft, 3M, Honda, Kraft Foods, SAP, Wells Fargo, Disney, AutoDesk, LexisNexis, Four Seasons Hotels, Fuddruckers, EMC and thousands of small businesses.

Here’s what some of them had to say:

“Thoroughly wowed by the format and content. I will most definitely attend future summits,” Kim Kiefer

“Guaranteed to improve the way you approach social media. I’ll be back next year!” Derrick Sweet

“Phenomenal topics and knowledgeable speakers. The ability to ‘catch up’ on sessions thanks to recordings was a selling point for me due to scheduling,” Erin Caples

“This is the most comprehensive training I have yet seen on social media. The lineup of presenters was most impressive and the whole summit exceeded my expectations,” Suzanne Kiraly

Meet Your Presenters

Among the 27 social media experts who will be presenting at this summit are:

  • Jeremiah Owyang, Altimeter Group
  • Chris Brogan, author of Google+ for Business
  • Mari Smith, co-author of Facebook Marketing: An Hour a Day
  • Brian Solis, author of Engage
  • Scott Monty, head of social media at Ford Motor Company
  • Frank Eliason, author of @YourService
  • Michael Stelzner, founder of Social Media Examiner and author of Launch
  • Jay Baer, co-author of The Now Revolution\
  • Jason Falls, co-author No Bullshit Social Media
  • Mark Schaefer, author of The Tao of Twitter
  • C.C. Chapman, co-author of Content Rules
  • Dave Kerpen, author of Likeable Social Media
  • Jesse Stay, author of Google+ for Dummies
  • Amy Porterfield, co-author of Facebook Marketing All-in-One for Dummies
  • And experts from Dell, Ford, LinkedIn, Citigroup, Citrix and many others.

Why Attend Social Media Success Summit?

Here are a few reasons:

  • Learn the latest and best social media business-building tactics.
  • Learn about tracking and measuring social media return on investment.
  • Learn how to sell with Google+, blogging, Facebook, LinkedIn, YouTube, Twitter and Pinterest.
  • Learn how content marketing fits in with social media.
  • You’ll have the opportunity to network via LinkedIn with thousands of people who are expected to attend.
  • You’ll interact live with experts from big B2B and B2C brands such as Ford, Dell, LinkedIn, Citigroup and Citrix.
  • Keep learning even after the summit is over—With the session recordings and the transcripts, you can keep studying the material for up to one year from the date of your ticket purchase.

Want to save some money? If you reserve your spot now, you’ll save 50%. Click here for details.

What do you think? What has worked for your business? Please share your hottest social media tips and questions in the comments box below.

Image from iStockPhoto.

Businesses to Fully Embrace Social Media In 2012

social media reviewsThe vast majority of Americans are actively using social media. Has your business acted on this fact?

Are you looking for a way to keep pace with the quickly evolving field of social media marketing?

If so, Social Media Examiner has some exciting news…

But first, consider this story.

Imagine your business competing for your state’s “Best Brand” title against huge names such as Target, Dairy Queen and Wheaties.

Now imagine simply leveraging the power of social media and taking the grand prize! Wouldn’t that just blow your mind?

Well that’s exactly what happened to Creative Memories!

This Minnesota-based scrapbook supplies company beat 64 other brands to take the “Best Brand in Minnesota” title! And they simply relied on social media to make it happen.

creative memories scrapbooking

Creative Memories won Minnesota's Best Brand by leveraging their existing fans via social media.

Recognizing the Opportunity

Creative Memories’ community manager Kristen Jacobs discovered a single tweet as she was monitoring Twitter for mentions of her company.

It turned out the Minneapolis St. Paul Business Journal was hosting a brand challenge. And one of America’s biggest retailers—Target—was in the running! Target had nearly 5 million Facebook fans at the time.

Jacobs’ immediate response was to post the article on their Twitter and Facebook pages, calling on their 60,000 fans to vote for them.

creative memories twitter

Creative Memories learned first on Twitter about the Minnesota Brand Challenge competition.

Creative Memories’ fans not only responded, but also voted for them repeatedly through six rounds of the competition against nationally acclaimed brands until Creative Memories emerged the winner of “Minnesota’s Best Brand.”

“We learned that we may not be as recognized, have as many customers or make as much money as the brands we were up against, but we do have something none of them have. And that’s the ability to use social media to mobilize a passionate fan base to action when needed,” said Jacobs.

Now you might be wondering, “How did the community manager know what to do, or how to respond?”

That’s a great question. But think about this: “What would have happened if she hadn’t responded or hadn’t known what to do?”

To be successful in social media, you need to know what to do when an opportunity knocks.

More than ever, it’s critical to keep up with social media changes, to stay competitive and to learn the tactics and strategies that produce the best results and the greatest return for your business.

Has your business tapped the massive opportunities presented by social media marketing?

Recent Statistics on Social Media Adoption

Here are a few reasons why you should invest heavily in social media:

Mass adoption of social media: Nearly 80% of all active U.S. Internet users regularly visit social media sites (Nielsen). And while consumers spend 25% of their Internet time on social sites, Facebook has become the most visited website in the world. Your customers are there.

Social media benefits businesses: Among marketers who include social media as part of their overall strategy, 97% agree that it provides benefits and value to their business (eMarketer).

Social media improves branding: In a survey of more than 700 marketers, 88% of respondents found that social media helps grow brand awareness. Social media also benefited marketers by allowing them to engage in dialogue (85%) and increase sales and partnerships (58%). An additional 41% of marketers said it helped reduce costs (Wildfire Interactive).

These stats are just a sample of the power of social media.

Are you “all in” with your social media activities? Want to fast-track your success?

Social Media Examiner Announces Social Media Success Summit 2012

Social media has changed radically in the last 12 months,” acknowledges Michael Stelzner, (CEO and founder of Social Media Examiner). “Google+ entered the stage, Facebook introduced Timeline for pages, YouTube unveiled their new layout, Twitter got a complete revamp and then there’s Pinterest. It’s a completely different world and there’s a need to discover new strategies and new ways to market your business with these platforms.”

social media success summit 2012To equip you with the latest strategies for marketing with Google+, blogging, Facebook, LinkedIn, YouTube, Twitter and Pinterest, Michael Stelzner and the people you trust from Social Media Examiner have recruited 27 of the world’s most respected social media experts to share their newest tips and advice at Social Media Success Summit 2012.

If you’re not familiar with these events, they’re large online conferences (so you don’t need to travel).

Typically, thousands gather at Social Media Examiner Success Summits to discover new social media tactics, network with peers and discover how other successful businesses are using social media.

What People Say About Social Media Success Summit

Last year, 3,000 people attended the online summit.

Some of the organizations represented were Coca Cola, Visa, Microsoft, 3M, Honda, Kraft Foods, SAP, Wells Fargo, Disney, AutoDesk, LexisNexis, Four Seasons Hotels, Fuddruckers, EMC and thousands of small businesses.

Here’s what some of them had to say:

“Thoroughly wowed by the format and content. I will most definitely attend future summits,” Kim Kiefer

“Guaranteed to improve the way you approach social media. I’ll be back next year!” Derrick Sweet

“Phenomenal topics and knowledgeable speakers. The ability to ‘catch up’ on sessions thanks to recordings was a selling point for me due to scheduling,” Erin Caples

“This is the most comprehensive training I have yet seen on social media. The lineup of presenters was most impressive and the whole summit exceeded my expectations,” Suzanne Kiraly

Meet Your Presenters

Among the 27 social media experts who will be presenting at this summit are:

  • Jeremiah Owyang, Altimeter Group
  • Chris Brogan, author of Google+ for Business
  • Mari Smith, co-author of Facebook Marketing: An Hour a Day
  • Brian Solis, author of Engage
  • Scott Monty, head of social media at Ford Motor Company
  • Frank Eliason, author of @YourService
  • Michael Stelzner, founder of Social Media Examiner and author of Launch
  • Jay Baer, co-author of The Now Revolution\
  • Jason Falls, co-author No Bullshit Social Media
  • Mark Schaefer, author of The Tao of Twitter
  • C.C. Chapman, co-author of Content Rules
  • Dave Kerpen, author of Likeable Social Media
  • Jesse Stay, author of Google+ for Dummies
  • Amy Porterfield, co-author of Facebook Marketing All-in-One for Dummies
  • And experts from Dell, Ford, LinkedIn, Citigroup, Citrix and many others.

Why Attend Social Media Success Summit?

Here are a few reasons:

  • Learn the latest and best social media business-building tactics.
  • Learn about tracking and measuring social media return on investment.
  • Learn how to sell with Google+, blogging, Facebook, LinkedIn, YouTube, Twitter and Pinterest.
  • Learn how content marketing fits in with social media.
  • You’ll have the opportunity to network via LinkedIn with thousands of people who are expected to attend.
  • You’ll interact live with experts from big B2B and B2C brands such as Ford, Dell, LinkedIn, Citigroup and Citrix.
  • Keep learning even after the summit is over—With the session recordings and the transcripts, you can keep studying the material for up to one year from the date of your ticket purchase.

Want to save some money? If you reserve your spot now, you’ll save 50%. Click here for details.

What do you think? Would you be interested in learning what the world’s top social media experts are doing that makes them so successful? Leave your questions and comments in the box below.

4 Steps to Selling With Social Media

social media how toAre you wondering why your social media efforts aren’t working?

Social media success sometimes appears arbitrary.

Perhaps you’ve wondered, “Why does company X generate leads and business from their social activity while my company wastes resources on blogs that don’t get read and tweets that go unanswered?”

Social media is so new, sometimes the path to success is unclear and it’s easy to lose your way.

If you want to demystify the experience and improve your ROI (return on investment), you need to make sure that your marketing and campaigns include these four essential components:

  • Attraction: How do you attract qualified leads to your website or business?
  • Retention: How do you stay in contact with people after they’ve left your website or store?
  • Conversion: How do you get people to “buy now” or move further down the sales funnel?
  • Measurement: How do you determine if any of this is working?

By following this model, you’ll be able to ensure that you’ll successfully navigate your way through this untamed wilderness.

What follows is a detailed map you can follow.

mint

Why is accounting software more popular on Facebook than you?

#1: Attraction: How to draw people to you

For most of us, we want to attract qualified traffic to our website. While there are many ways to do this—including search engine optimization, traditional advertising and referrals—I’ll focus here on social media.

To succeed with social media, you’ll need to have a content strategy. This means talking to your ideal customers about what they’re interested in, and having those conversations where they hang out. (For more details, check out How to Develop a Social Media Content Strategy.)

Depending on your audience, you may need to become more active on Facebook or join groups where your customers talk on LinkedIn.

groups

Chances are that LinkedIn has a few groups where your ideal customer hangs out.

If they’re not active on social networking sites—or can’t access them during the working day—you’ll need to create blog posts and videos that help them solve their biggest problems.

kvi

Knight Vision helps businesses solve their media coverage problems. Hopefully those businesses read this post before any bad coverage!

While developing your social media profiles, a few things to keep in mind:

  • Brand your profiles: It’s free or nearly free to set up a blog, create a YouTube channel or build a profile on popular social networking sites.

Because of this, everyone does it. To rise above the pack and establish your credibility, you’ll need to create a branded experience that will immediately help build trust with your audience. This may mean a custom Twitter background, a Facebook landing page or a detailed work history on your LinkedIn profile.

youtube nike football

Nike scores with their branded experience on YouTube.

  • Go deep, not wide: Don’t try to be active on every social network out there. Instead, focus on becoming great at one or two platforms where you’re most likely to engage your prospects. Once you’ve mastered those, you can add more to your plate.
  • Be consistent: One blog post, one video or one tweet won’t save your business, no matter how clever it is. Success comes from consistency. Your customers don’t want to work with a one-hit wonder; they want to work with someone who has consistently established credibility and expertise over time, which shows that the person should be around for a long time to come.
emarketingvids

Emarketingvids build its following through consistently creating content of interest to their audience.

  • Create paths back to your site: Although being too salesy can turn prospects off, you should always have links to your website so they can learn more if they wish. Ben Pickering has a great article entitled 5 Tips for Driving Facebook Fans to Your Website that gives some suggestions on how to do just that.
Takeaway: Branded, consistent activity on social media sites where your customers already hang out will drive more qualified leads to your site.

#2: Retention: How to keep people coming back

If you’re selling a big-ticket item, chances are your prospect isn’t buying from your site without looking at your competitors’ sites as well. Likewise, if you’re selling a product that needs to be regularly repurchased—like contact lenses or morning coffee—your prospect will continually see competing offers.

How do you stay top of mind and keep the lines of communication open after someone has left your website? This is where retention comes in.

While “traditionally,” email marketing has been the favored tool of the Internet marketer, these days social media plays a critical part.

From the home page, we’re asking people to like us on Facebook, follow us on Twitter and subscribe to our blog posts or YouTube channel… all of which send them offsite.

This goes against everything we used to know: You never send people away after you’ve captured their attention! (It’s like the Vegas casinos: Never show a gambler the exit sign.)

However, getting people to like, follow and subscribe to us gives us the opportunity to continue to engage with them. We can build a relationship by better understanding them through listening and helping them.

sme

Social Media Examiner engages their audience on their website and on Facebook.

To maximize your retention activities, make sure that it’s easy for someone to engage you in your social media activities right from your home page and every other page on your site.

Remember: Always provide value to your ideal customer with your social media activities. You’re only one click away from being unfollowed, unsubscribed from and unliked if you’re not providing value.

Takeaway: For certain sales cycles, you’ll need to engage your prospects with social media even after they’ve left your site… Just make sure you’re providing value wherever you ask your audience to follow.

#3: Conversion: Moving from liker to buyer

Improved conversion rates (whether it’s a “buy now” button or filling out a contact form) are a natural outcome of being active in social media.

The latest HubSpot “State of Inbound Marketing” report showed that companies that blog more have more consistent sales. Companies also report that social media has made the biggest gain in lead generation activities.

more important

Social media continues to grow as a lead generation tool for businesses.

Anecdotally, at my company’s own site, our highest converting traffic comes from blogs and our YouTube channel. In fact, visitors who first watched one of our videos at YouTube are over 700% more likely to fill out a contact form than the average site visitor. Are you ready for your closeup?

www.youtube.com/watch?v=toqC5Ut3GJA

For a more detailed look at conversion rates and the difference between social media leads and other leads, check out Nichole Kelly’s post, 4 Tips for Converting Social Media Leads.

Takeaway: Your social media activity increases your site’s conversion rates because your expertise and credibility have already been established.

#4: Measurement: Making wise decisions

The concern many companies have about social media is that it lacks accountability and tracking, yet this just isn’t true.

Start by installing some robust traffic reporting software on your website, such as Google Analytics. These tools will give you insight into where your traffic is coming from, so you can determine if your Facebook activity is paying off or has been a waste of time.

traffic sources

I was surprised to see this much traffic coming from StumbleUpon. Time to invest more effort there!

You can also see which of your blog posts bring in the most traffic, which gives you insight into what type of content you should create moving forward, and perhaps even what type of services you should be offering.

Further, you can set up Goals in Google Analytics to determine where your best traffic is coming from. For a step-by-step walkthrough of setting up Goals in Google Analytics, you can check out this post, Tracking Conversions: Does Your Website Turn Suspects Into Prospects?

You don’t need to stop with website analytics, however. Facebook Insights gives you great, um, insight into your Facebook activity, and EdgeRank Checker is a freemium tool that provides suggestions for maximizing your Facebook activity.

insights

Accumulating fans is the easy part… Can you engage them?

YouTube also offers analytics, breaking down your audience by gender, age and location, as well as showing you which videos are the most popular and what caused them to attract more visitors.

youtube insights

We appeal to middle-aged men. Maybe it's time to hit the gym.

Takeaway: Measuring the results of your social media activity is easy if you use some free and inexpensive tools to track traffic and conversions at your website.

Conclusion

Social media is still in its infancy, and a lot of the tools and techniques we currently read about will be outdated by next year, if not by next month. (See MySpace, Flock, Google Buzz, and pinging news aggregators with our RSS feeds.)

So rather than focusing myopically on flavor-of-the-month tactics, make sure that all of your social media campaigns include the formula of attraction, retention, conversion and measurement, and you will have a sustainable plan for success.

Your turn!

What do you think? Do your social media campaigns include all of these components? Is there something we didn’t include that you feel is a requirement for success? Leave your questions and comments in the box below.

11 Tips for Crowdfunding: How to Raise Money From Strangers

social media how toDo you need to raise funds to get your idea off the ground?

You’ve got a brilliant business idea, but your bank lacks your vision. (Or perhaps you lack the collateral.)

Maybe you reached out to friends and family, but you know they lost their shirts when your brother-in-law’s salmon-flavored energy drink flopped. Is this the death of your nascent business?

Not. So. Fast.

Social media is changing more than the way we market and communicate… It’s changing the way we raise capital.

Crowdfunding websites are popping up that connect entrepreneurs with investors, producers with patrons, and causes with contributors.

What is crowdfunding?

Crowdfunding builds upon the idea of crowdsourcing: “the act of outsourcing tasks, traditionally performed by an employee or contractor, to an undefined, large group of people or community (a “crowd”), through an open call.” (Wikipedia)

Crowdfunding pulls together a community—tightly knit or disparate—to fund a project, business or cause, usually via the Internet.

How does it work?

Although the rules differ from site to site, generally people (or businesses or charities) pitch an idea, set a fundraising goal and set a deadline for raising funds.

Potential patrons can review the pitches and decide if there are any they’d like to support. On most crowdfunding sites, people are not investing in the project or business; rather, they are funding it. They are rewarded if the project comes to fruition, but don’t end up owning any part of the business or project.

This is in part due to U.S. regulations currently under review by the SEC, so this may change in the near future. However, different sites have different rules, especially those based outside the U.S., so make sure you review the terms and conditions carefully!

To launch your own project, I’ll focus on Kickstarter—one of the most popular crowdfunding sites—as an example.

You start with a pitch: you describe your project, specify what rewards patrons will receive if the fundraising is successful and create a funding goal and a timeline.

If you don’t reach your funding goal by the deadline, no money changes hands. As Kickstarter says, this “protects everyone involved. Creators aren’t expected to develop their project without necessary funds, and it allows anyone to test concepts without risk.”

Pledges are made with a credit card; if you’re backing a project, your card won’t be charged until the project is successfully funded.

How do you get your projects noticed… and funded? A quick look at the active projects on Kickstarter or IndieGoGo will show that you’ve a lot of creative competition out there.

competition

Here you can see that it's a competitive marketplace.

To catch the eye of potential funders, you’re going to need to stand out, engage your community and close the sale.

Here are 11 tips to help you secure funding:

#1: Choose the right crowdfunding site

Although there’s plenty of overlap in many of the crowdfunding sites out there, each caters to a specific audience.

Are you a creative? Be sure to check out Kickstarter or IndieGoGo.

Looking to start more of a traditional, albeit entrepreneurial, business? Head over to ProFounder.

Does your idea have a social bent? You might do well at Buzzbnk or 33needs.

Non-profits can fundraise at sites like CauseVox or FirstGiving.

In the no-niche-too-small category is AppBackr that focuses exclusively on mobile app businesses.

sites

Choosing the right site can make all the difference.

#2: Know your target audience(s)

Anthony Kaufman recommends identifying your target audiences, like Jennifer Fox did while raising money for her film, My Reincarnation.

Fox had two built-in niche audiences to target: fans and followers of her primary subject Tibetan Buddhist Master Chögyal Namkhai Norbu, of which there are many worldwide, and the estimated 7,000 people that Fox cultivated during the grassroots release of her last film, 2006′s “Flying: Confessions of a Free Woman.”

Focusing on a passionate niche can help, too. Many of the successful projects on crowdfunding sites target a specific, narrow audience. The target audience might be focused in a geographic area, religious in nature or share a common background. Graphic novels and music tend to do well, too.

audience

Targeting an audience is key to your success.

#3: Plan ahead

According to John T. Unger, an artist and designer who has successfully funded a project on Kickstarter:

The best advice I have is to plan ahead. A Kickstarter project can go by really quickly.

The vast bulk of backers seem to happen at the very beginning and very end of a project, according to Kickstarter’s own data. That makes sense… it’s exciting when it’s new and it’s exciting when it’s down to the wire.

In the future, I’ll be sure that I have emails written specifically for the beginning, middle and end of a project so that I can keep it active. When a project does take off it can be kind of overwhelming to respond to everyone quickly enough, so FAQ-type emails that are pre-written help a lot too.

Craig Mod, who successfully raised $24,000 on Kickstarter reiterates this idea of the reverse bell curve of patron interest in his excellent article Kickstartup – Successful Fundraising with Kickstarter.com & the (re)making of Art Space Tokyo.

“People engage things: a) when they’re brand-new, or b) when they’re nearing a deadline. We lose interest in that middle space.”

john tunger

Planning ahead and preparing email blasts can be the difference between success and failure.

#4: Passionately pitch your project.

You’ve heard the old saying, “you only get one chance to make a first impression.” Well, it’s even tougher on popular crowdfunding sites where there are 30 other projects simultaneously trying to make a first impression on the same page.

new passion

Your project name, graphics and description all play an important role.

 

Create a compelling name, description and an image as part of your project to help you stand out. A video is critical, too. (See #10 for more on that.)

#5: Have a plan for spending their money.

No matter how cool your idea is, most people want to know that you’ve got a plan that will get you there. Ricebowlproject suggests that you “give a detailed explanation of how exactly you’ll be using their money and keep all costs transparent. This will build trust in you and credibility in your project.”

new money

People like to invest in a solid plan.

 #6: Leverage your social networks.

It’s important to realize that most of your audience may not be familiar with crowdfunding. Chances are you’ll need to use social media, email marketing and other communication tools to drive your community to your project at a crowdfunding site.

Unger says:

[Crowdfunding sites aren't] “much different from any other launch in a lot of ways—so to get attention, I used the same tools as usual: email to the list, Twitter, Facebook, etc.”

Yet again, the importance of list-building and networking can’t be overstated.

Do you need help leveraging your social networks? Social Media Examiner is filled with hundreds of helpful posts, including:

#7: Break up bigger projects

None of your potential patrons are likely to drop $100,000 on your next big thing. If they were that flush, they’d probably be investing with Bernie Madoff. (Hmmm… Maybe they were.)

Your project has a better chance of reaching its funding goal if you break the project into smaller, bite-sized pieces. You might break your video into filming, editing and distribution. Rather than trying to raise enough to start a business and make payroll for two years, start by raising enough to build a prototype of that solar-powered toothbrush you’ve been dreaming about.

small bites

Break your bigger project into smaller, fundable pieces.

People like to feel like their contribution is going to make a difference. Fifty dollars makes a bigger splash when you’re raising $1,000 than when you’re raising $10,000.

Smaller requests seem more attainable, and people want to feel like they’re on a “winning team.”

#8: Create compelling rewards

Kris White offered plenty of rewards for patrons of his graphic novel The 36. Some were fairly standard, including a PDF copy of chapter 1 for pledges of $1. However, four patrons who were willing to pledge $1,000 each could get their name and likeness “immortalized” as a supporting character in the story.

36

Being immortalized in a comic? That's super, man.

#9: Treat your crowdfunding like a campaign

Pitching a project is the beginning, not the end, of your work. You need to continually drive people to your project page. Many crowdfunding sites use traffic and early success as indicators of which projects to feature. IndieGoGo states that 50% of deciding who gets featured comes down to “pageviews, number of funders, % of goal completed.”

#10: Tell a great story… and ask for the sale

As Jeanie Finlay says in her post, Adventures in Crowd Funding, “when I launched the first campaign, I simply put up the trailer and we raised about 10 pence… I made a new trailer with me pitching the film… it made a world of difference. I now believe that people invest in the filmmakers as much as the project.”

#11: Promise—and give—credit where credit is due

People love to be acknowledged. Whether it’s on the liner notes, film credits or etched into the wall in your retail space. Let people know how they’ll be credited and follow through. It gives you a great story to tell and builds your base for your next crowdfunded adventure.

Takeaways Tips on Crowdfunding

Successful campaigns require passion, a clear vision and a strategic plan that can be executed. You’ll get the most activity at the beginning and end of your campaigns, but you need to be working for your goals throughout.

Have you financed a project through crowdfunding, or are you planning to do so in the near future? If so, please share the details (and links) below. If you have your own tips and tricks not mentioned above, we’d love to hear about those, too. Leave your questions and comments in the box below.