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Facebook Insights Gets a Makeover

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Facebook Page owners, rejoice: Facebook Insights, the social network's analytics dashboard for public Pages, is getting a makeover. A small, random group of beta testers will get access to the new desktop design on Wednesday, with a broader rollout to follow at an unspecified date.

The new design is simpler, cleaner and more intelligible. Stats that were previously rolled in together (i.e., "People Talking About This") have been broken down into separate charts that allow Page owners to individually measure the reach and engagement (likes, comments, clicks and shares) of individual posts. Additional charts make it easier for users to see what kinds of posts — say, those with videos, or ones targeted to certain groups — have better reach or more positive engagement than others. Owners can also now break down demographic behavior on individual posts to see, for example, if Read more...

More about Facebook, Facebook Insights, Business, Advertising, and Marketing

Facebook Page Insights Broken Since May 13th

Jenni Maley digs around to find out why Facebook Page Insights aren't updating past May 13th, 2013. See what a Facebook Rep had to say about it.

6 Facebook Metrics Marketers Should Be Measuring

Do you track your Facebook marketing? Do you feel lost when you’re looking at your Facebook Page statistics? Well, you’re not alone. Facebook metrics can be overwhelming and most Facebook Insights terminology is still hazy for many of us. As a marketer, you know that what can be measured can be managed (and improved). So [...]

Facebook Insights: The Lowdown on the 5 Columns You Should Monitor

If you've downloaded Facebook's Insights data and been baffled by what matters and what doesn't, read this. Here, we examine which data really matters - and tell you exactly which columns to find it in your Excel spreadsheet.

8 Ways to Discover Valuable Social Media Content

social media how toDo you struggle to find good content to post on LinkedIn, Twitter or your Facebook page?

Would you like to find reliable sources of content your fans and followers love?

This article contains eight tips to help you quickly find great content.

Why Share Other People’s Content?

It’s all about becoming a valuable resource.  When you can dig up great articles your audience is interested in–regardless of the source–you’ll become more respected and your content will be widely shared.

And when you have some of your own content to share, people will be more likely to help spread the word.

Here’s where to find valuable content:

#1: Watch Large News Sites

Depending on your industry, you may find topical and interesting articles on large news sites such as USA Today, The New York Times and The Wall Street Journal. If you have a news site or magazine for your niche that provides industry news, make sure you have that bookmarked as part of your content.

The Huffington Post has a lot of different categories to draw your content from.

huffington post

Dive into the different categories and subcategories available on the Huffington Post to watch for content.

#2: Watch News Aggregators

If you want to make content sourcing a little easier, use a news aggregator website or tool. Certain sites do a great job of bringing in the latest news and sorting it by industry or niche all in one place.

Stuff To Tweet has some of the most popular posts on different sites including CNN, YouTube and more. Yes, it does mention tweeting, but these articles are good for Facebook, too.

stuff to tweet

View some of the popular posts on several sites at once.

Popurls is another similar site that has a few more sites listed. You can also customize the results if you sign up for an account.

Alltop is another news aggregator where you can customize your results. The topics are organized by topic alphabetically and by site.

alltop

Find topics listed alphabetically or by site.

Inbound also uses categories to help organize their content. They tend to be more online-related topics.

inbound

Inbound also uses categories.

If you like receiving an email with aggregated news, SmartBrief may be a good fit for you. They include a variety of industries and send you an email with the popular news.

smartbrief

SmartBrief sends the news stories to your email address.

#3: Pay Attention to Popular Posts

You can also see things that are trending and popular on some of the other social media sites and share them to Facebook.

LinkedIn today has some great features such as Trending in Your Network, which is a natural filter if you are connected to a lot of people in your niche.

linkedin today

LinkedIn today has generally trending articles and also Trending in Your Network.

You can also see what’s trending on Twitter even if you don’t have a Twitter account. Just go to any Twitter account (such as www.twitter.com/smexaminer) and look on the left side to see the hot topics.

twitter trends

See the trending topics on Twitter from any Twitter account.

Notice that you can switch the trends by clicking the Change link and selecting a certain region to get more localized results. Are these trending topics always the best things to share on Facebook? Maybe not, but they can be relevant.

You may be better off just using Twitter Search and plug in some of your niche keywords to find some good articles to share on Facebook.

twitter trending narrowed

You can narrow your scope to see what is trending on Twitter in your region.

#4: Have Go-to Sources to Share

Many times you know which other Facebook Pages consistently have good content and valuable posts. They may be in your industry or they may be a complement to your business so your audience will also be interested in their content.

There are a few different ways to watch their Facebook posts. One is to like their Page as your Page and then watch your Page news feed. This makes it easy to share their posts when you see them in your news feed.

Another way to easily monitor other Pages is to create an Interest List of all of the Pages on your personal profile and periodically monitor that feed.

You can make this Interest List public so other people can follow it, or you can make it private so only you know who is on it.

Mari Smith made a public list of Facebook Experts and it’s followed by almost 30,000 people!

interest list

Use an Interest List to generate a separate feed of your go-to sources for content.

When you have the Interest List on your personal profile, sharing it to your Facebook Page is not hard. Just select the Share button and then switch the selection to On your Page. Then make sure the right Page is selected and the post will be shared by your Page.

share content

Easily share content from your Facebook Interest Lists to your Page.

You can find public lists that other people have created by going to Facebook Add List (this is the same URL you use to create your own list). They first show you some of the lists that your friends have created or may be on and then they sort the popular lists by topic.

find facebook interests list

Find other lists to follow or create your own list.

#5: Use Google Reader and Google Alerts

If you have several (or even several hundred) blogs you enjoy reading that provide great content, use Google Reader to access them all from one place. You can easily see the latest posts or just click on the particular blog in the left sidebar to see some of their latest posts.

Google Reader gives you a dashboard for all of your best content sources so you can see which ones have new posts rather than checking on each individual site. You can sign up here.

google reader

Use Google Reader as a dashboard for all of your content sources.

Google Alerts are another great way to monitor the web for fresh content. Google Alerts use the latest relevant Google results and send them as an aggregated set of stories to your email address.

You can use keywords related to your niche and have a set of fresh posts brought to your email inbox every day.

You can sign up here for Google Alerts. If you find that your keywords aren’t bringing the right content in, you can always delete the alert by clicking “Manage your alerts” in the lower-left corner.

Having your company name as an alert is also useful to watch for any new mentions of your company on the web.

google alerts

Try adding a few Google Alerts to bring fresh content into your email inbox.

#6: Look for Funny Posts

People are typically on social media to have fun and be social. Even if you’re a more serious brand, don’t forget to lighten up every once in a while with a humorous post. Humor can be difficult and you always run the risk of offending someone, so be careful.

George Takei posts a lot of humor (but not all posts are appropriate for a business Page).

Sometimes you can create your own funny posts using sites like Quickmeme or Someecards.

Or you can find sites that post a lot of funny content such as Know Your Meme or Cheezburger.

Just make sure you know the rules of the sites and understand how you can share their content so you don’t have any problems with copyrights.

#7: Create Your Own Images

Images are still getting a lot of engagement on Facebook. They continue to get a lot of comments, likes and shares even if they don’t have the same reach as a text post.

Images take up more space in the news feed and 0are generally more interesting than a plain text post.

But what if you don’t have many pictures to share? You can find images to illustrate a point at sites like iStockphoto or 123RF (you can’t just find images on Google and upload them to Facebook).

If you would like to find free images, you can use the Creative Commons area on Flickr or stock.xchng (make sure you read the guidelines on giving proper attribution).

You can also use Compfight to help you search for photos that you can use. You can use the Commercial hotlink to see which ones are for business use (again, make sure you read about proper attribution).

compfight

Use Compfight to find images you can use.

If you want to add your own text to the photo to illustrate a point or add some special effects to make the picture more interesting, use an online editing tool like PicMonkey or iPiccy.

Special quotes are popular things to share on Facebook, but you can use these tools to turn the quote into something more visual. Of course if you’re well-versed in something like Photoshop, creating an image to use is a breeze.

You may also have an occasion to take a screenshot and edit it. This technique works really well if you’re teaching something about websites or computers.

At Social Media Examiner, we frequently have “Hot Tip Tuesday” where we share a hot tip from one of the social sites.

hot tip tuesday

Use a screenshot tool to create a picture that helps your audience do something.

Use a screenshot tool such as Jing or Snagit to help you easily create and edit screenshots.

#8: Monitor Your Stats

Finally, make sure you watch what works with your audience.

Dive into your Facebook Insights and sort the posts you have by Engaged Users. The Engaged Users stats include the number of unique users who have clicked on your posts, which can include people clicking on the photo or link, liking the post, commenting or sharing your post.

Notice what types of posts your audience responds to and post more of those.

monitor stats

Sort your posts by Engaged Users to see what interests your audience.

Hopefully this gives you a running start to find more awesome content that your audience will love.

Once you get some of your favorite content creators in place, don’t forget to continue to monitor the web for new sources of great content. And make sure you work in plenty of your own original content!

What about you? Where are you finding your best content to share on Facebook? Let us know in the comments below.

Facebook Permissions: What Marketers Need to Know

social media how toDo you use Facebook apps to collect data from prospects?

Do you understand the pitfalls?

This article will explore the ins and outs of Facebook permissions and reveal five key points marketers need to keep in mind.

So What Exactly Are Facebook Permissions?

Facebook Permissions are a Facebook feature that allows the social network and businesses that use Facebook for marketing purposes to collect information about users.

When a user agrees to “allow” Facebook, or a business, to broadcast a user’s Likes or other information, the user has granted Facebook permission to do so.

By the way, Facebook Permissions are not only on custom apps. Any time that you connect to Facebook from an outside website—such as Strava, a fitness training site—you’re giving that website permission to access your basic information on Facebook.

strava

Strava is a fitness-tracking website that allows users to use a GPS device to track activity, then view the activity on the Strava website. Strava allows users to sign up using Facebook, and users are prompted with Facebook Permissions they must accept to sign up.

Using Facebook to Mine Data

With each data field a business asks for online, the opt-in rate drops by 10% (I heard this from a Facebook product engineer).

That means if gaining access to your app requires customers to tell you anything at all, you could lose 10% of your potential users right off the bat.

Ask for an email address and lose 10%. Ask for a birthday and you lose another 10%. Ask to access their friend list and another 10% are gone.

The quick math here? Ask for five pieces of data and you could lose half of the people (or more) who are at least interested enough in your business or brand to check out your page and your app(s).

Why Marketers Need to Take Note

These facts are not only relevant to developers who are creating the apps: they matter to any business owner who wants to collect information about users via Facebook apps, including contests and promotions.

data

Collecting data from users is a key reason that businesses run Facebook contests and promotions. Data collected can be used for later marketing outreach. Image source: iStockPhoto.

Today, social media is being used for customer research on a daily basis.

However, with all of the news about privacy, identity theft, hacking and in-boxes being filled with unwanted email, it’s no wonder that Facebook users abandon forms on custom apps when they ask for an exceptional amount of personal information.

Unfortunately, some of the data that the business owners try to collect is marketing-driven and has nothing to do with the app.

So it’s not surprising that none of the discussions are favorable: consumers don’t like it when a brand asks them for personal data, especially when the user can’t see how it will be used.

With that said, marketers and business owners on Facebook are still able to gather information from their users and avoid these abandonment rates.

While researching this topic, I discovered that there’s a lot of information about how consumers can protect their privacy, but next to none about what businesses need to know about this issue. I believe it is a two-way street.

If more marketers were careful about how they collect data, consumers would be more comfortable sharing the information that is the most helpful for businesses.

To collect any data from users, outside of what is available via Facebook Insights, businesses must use a third-party provider to create a custom app. It’s here that Facebook Permissions come into play and businesses can make sure to choose a third-party app that allows them to customize the permissions, turning off access to data that they don’t really need.

So in that spirit, here are 5 things marketers need to know about Facebook Permissions and asking for customer data.

#1: Collect the Minimum

In most cases, knowing a customer’s or prospect’s name, gender and email address might be all you really need.

Don’t ask for their home address, marital status, birthday and so on unless you’re asking them to sign up for your birthday club and want to give them a coupon for a free sample at a neighborhood restaurant.

If you simply must have more than the basics, incentivize it.

For example, give them access to your monthly email newsletter if they also give you a home address.

request for permission

The more permissions an app asks for, the bigger and better the incentive needs to be.

#2: Ask for Everything You Want (but Make it Optional)

Let’s say you really want 12 bits of data from your customers, but would be satisfied with five. When you ask for their data, make the first 5 fields required and then the next 7 optional.

The last thing you want to do is lose the valuable information you could be getting from those first 5 fields. Who knows, they might give you 10 out of 12. That’s a lot better than nothing at all.

permissions form

This app asks for information beyond the basic name and address fields, but some of that additional information is optional, which increases the likelihood that users will enter. Some users may even fill out the optional fields.

#3: Use What Is Available

There’s a lot of information you can use for your marketing efforts that’s already available on Facebook Insights.  You can learn the gender, age and location (cities and countries) of your fans or Likes. And you don’t have to ask them explicitly for this information.

facebook insights

Facebook Insights gives page admins a good overview of their fan base without ever having to serve an Allow prompt or use a form to collect data.

#4: Make it Worthwhile

Enthusiastic fans of a brand or business will willingly give up all sorts of data if they believe that what they’re getting in return is appealing.

Maybe you offer a great prize, or offer a coupon for free shipping, or give access to a new ebook that you just wrote.

If your customers value what you have to give/sell, they’ll give you what you value in return. Don’t present them with a big form to fill out and offer nothing in return. Not many people have that much free time.

In the image below, Say It Social is offering a complimentary white paper to fans so they make sure to ask for relevant information pertaining to the what they’re offering.

say it social

Say It Social is making it worthwhile for their fans.

#5: Do Your Customers a Favor

I hear all the time from businesses who use apps with a Facebook Permissions prompt that they do so to “save the customer time.” But in many cases, all you do when you use the Permissions prompt is make your potential users click away from your app.

You already know your users’ gender, age, location, Likes, interests, friends, etc. It’s up to you to decide how much value there is in collecting information beyond that.

Remember that if a user is not willing to fill out the most basic information—i.e., name and email address—he or she wouldn’t have come to your page in the first place.

Most requests start out with the marketer saying, “I just want to fill out their name and email address for them so they don’t have to type it.” Then the conversation turns into “Well, while I have their attention, I’d also like their friend list, so that I can invite them to the app.” Then inevitably, “Oh, if I could access everything they’ve Liked in the past six months, that would be great too.”

You see how slippery the slope gets? You don’t really want to save your customers time, you want to market to them and their friends. Savvy marketers may truly need this data for advanced apps, but they should also know how to use it correctly and not abuse it.

When you collect only the information the user gives voluntarily, this can lead to more users of your app.

washington post

The more permissions an application asks for, the more users will click Cancel.

Conclusion

Remember that whenever you ask customers to authorize an app, you’re asking them to grant you certain permissions, also known as access to their personal data. This is asking for a lot of trust, so don’t abuse it.

Only serve your customers a permissions prompt if you really need to, and be cautious not to push them so far that they give you nothing at all.

What do you think? Leave your questions and comments in the box below.

Image from iStockPhoto.

The Most Important Facebook Metric You Choose to Ignore

If you’re truly looking to measure your Facebook footprint, it’s time to stop ignoring and start prioritizing Facebook reach, which is defined as “the number of unique people who have seen your post.”

How Facebook Is Killing Itself!

For me social media began since the good old Orkut days. In those days, most of us were unaware of the term “Social Media”. It was simply a cool way to talk and keep a tab on what friends were doing. Apart from this, it was also used as a dating site but the best part was that brands were not aware of this new media then. It's only when you really start using a product, you face the good, the bad and the ugly of it. Products that take feedback and evolve can sustain for a longer time. Orkut didn’t, so in came Facebook.

Twitter Weekly Email Digests: This Week in Social Media

social media researchWelcome to our weekly edition of what’s hot in social media news. To help you stay up-to-date with social media, here are some of the news items that caught our attention.

What’s New This Week?

Twitter Brings Weekly Email Digest to Your Inbox: You can now “discover the best of Twitter in a weekly email digest delivered to your inbox. This summary features the most relevant tweets and stories shared by the people you’re connected to on Twitter.”

twitter email digest

"Stories feature a design similar to the recently updated Discover tab, emphasizing who shared each story beneath summaries to help you decide which ones matter most to you."

Facebook Initial Public Offering Proves Social is Hot: “Facebook has priced its initial public offering at $38 per share, making it the third-largest IPO in U.S. history.”

http://www.youtube.com/watch?v=MiuX64iHrgM

Discussion from our Networking Clubs: Thousands of social media marketers and small business owners are asking questions and helping others in our free Networking Clubs. Here are a few interesting discussions worth highlighting:

Facebook Insights Has Two New Features for Apps: You can now check App Ratings and Negative Feedback for your apps on Facebook Insights. “App Ratings and Negative Feedback can inform not only how you design your app experience to increase engagement and satisfaction, but also how your app grows through the App Center.”

facebook app rating by gender age

The new App Ratings provide a variety of information including statistics by gender and age.

Facebook Improves Mobile News Feed Design: The photos in your mobile Facebook news feed are now much bigger. Shares of single photos look a lot like Instagrams.

facebook photo shares on mobile

Photos shared on Facebook are now larger on mobile news feeds.

Facebook Slowly Launches Facebook Pages Manager iPhone App Outside of the U.S.: iPhone users in Australia, New Zealand and possibly a few other countries can currently download a free Facebook Pages Manager app to manage their Facebook pages.

facebook pages manager app for iphone

This new app helps Facebook page managers on the go.

Google Adds More Google+ Integration Inside Gmail: “Today’s changes include quick access to contact details when viewing past conversations as well as improved integration with Google+ circles.”

 in the search box.”"]google+ circle integration with gmail

"Circles are also now supported in search and filters. Find messages from a specific circle by typing circle:[circle name

LinkedIn Today RedesignLinkedIn Today has a new design. LinkedIn has “made changes across the product experience to offer further customization of news so that members can receive the most timely and relevant news impacting their peers and industry.”

linkedin today redesign

There's a “Customize your news” tab on the right side which enables you to control the news feed in LinkedIn Today.

LinkedIn Introduces Windows Phone App: This is LinkedIn’s latest mobile application.

linkedin windows phone app

"You’ll find that in some cases (hint: companies and jobs), the Windows Phone app offers even more functionality than its iOS and Android siblings."

Here’s a useful social media tool worth noting:

Scan-to-gram: A tool to turn your Instagram profile into a QR code.

scantogram

Scan-to-gram provides a new fun way for companies to have a web presence and grow their following on Instagram.

What social media news caught your interest this week? Please share your comments below.