Archive for subscribe button

4 Unique Ways to Use Facebook for Your Business

social media how toAre you wondering how to best use Facebook for your business?

Should you open your personal profile with a Facebook Subscribe button? Would a Facebook Group work well for your business?

The simple truth is that Facebook Pages are not being seen as often in the news feed.

Facebook reported that on average, brands reach about 16% of their fans in a typical week through posts. This news has many people wondering if Pages are still a worthwhile endeavor.

Find out how to choose the best marketing strategy that fits your business by answering these simple questions.

#1: Have multiple employees?

If so, I still recommend having a Facebook Page despite the visibility issues. Let’s face it; every marketing channel has visibility issues. You will never reach 100% of your customers all of the time. Facebook Pages have advantages for your business that Groups and the Subscribe button don’t.

First, Facebook Pages are branded. You are using your company name and logo to increase your brand awareness, and your Facebook Page can showcase your brand personality as people read through your Timeline. Find out more about creative ways businesses are using Timelines.

You can also participate on Facebook as your brand by commenting on other Pages as your Page to increase visibility.

facebook branding

Use a Facebook Page for great branding and added apps.

Second, you can advertise a Facebook Page. Even with GM’s announcement that they will not be using Facebook Ads, they are still effective for other brands and companies. Test to make sure Facebook Ads are working for you and follow these tips on how to use Facebook Ads.

facebook ad

Advertise your Page to get the Like, but the text can also provide an offer.

Third, you can run contests and have special apps that give your Page some bells and whistles. Facebook Offers and check-in deals are also perks that many companies can use in their Facebook marketing strategy that are only available through Pages.

facebook offers

Use Offers to provide a unique way for people to get discounts and offers from you.

#2: Want to brand yourself?

If you are the face of your company or you want to brand your name, you may also want to consider opening up the Subscribe button on your personal profile. Some people will want to connect with you personally rather than on a Facebook Page with a logo. Find out more about the Subscribe button.

subscribe button

If you are the face of the company, people will want to connect to you personally.

You don’t have to worry about your privacy because you can easily control who sees your posts.

public posts

Use your public posts to talk about your business and things that you would like to publicly share.

#3: Are you self-employed?

If you’re a solopreneur or branding your business with your name, deciding your Facebook strategy could be a little more challenging. Because posts from personal profiles are showing up better in the news feed, people who have their Subscribe button open on their personal profile are seeing more new subscribers than fans.

So does that mean you should ditch the Page altogether? Not necessarily. Take a look at some of the advantages of having a Page listed in point #1. If you would like to run a contest or an ad, or have special apps or coupons, then you will need a Page.

There is also the consideration of promoting your business on your personal profile. Facebook terms state that you aren’t supposed to “use your personal profile for commercial gain” as shown under their Statement of Rights and Responsibilities, but this statement is not exactly crystal-clear.

To be on the safe side, if you are using your personal profile for business postings, I would talk more in terms of what you are doing in your business rather than telling people outright to purchase your products or services. A soft-sell approach usually works better anyway.

#4: Manage groups of people?

Groups are perfect for businesses that are “naturally” groups:

  • Networking groups
  • Groups of coaching clients
  • Social groups
  • School groups
  • Niche-focused groups

We have a great post on how to take advantage of Secret Groups for your business.

I don’t believe that Groups work well to promote an entire company or brand unless your business is only about bringing together a network of people in some way.

There are a few reasons Groups will irritate your potential clients if you use them as your main vehicle for marketing on Facebook. Here are the main irritants:

  • You may be adding people to the Group who don’t want to be added. Anyone can add other people to a Group once they are in it. And that can irritate people who don’t want to be part of that Group.
  • Many people don’t know how to turn off the notifications in a Group and they may get irritated and opt to stop getting all the updates. If you do run a Group, make sure people know where the settings can be changed.
group notifications

Make sure the Group members know that they can change their notifications.

If your business is about networking or bringing people together into natural groups, then Facebook Groups can be a great addition to your marketing mix. You can use Groups to communicate, schedule events, share documents and more.

facebook group events

Use the Events and Document-sharing features of the Group to enhance the experience.

A local group of business owners can be a great way to stay connected and promote your business news. You may want to set up promotional rules of the Group so that group members know how often and what to post.

local business networking

Be a leader and start your own local group of business networkers.

You can also use Groups as an added bonus for your coaching business. Give your clients an inner circle where they can connect and ask questions and network together.

coaching group

Use a Group to give an added bonus to answer ongoing questions if customers purchase a product.

Hopefully by answering these four questions, you can make the right choices on where you should be participating on Facebook to get the most out of your marketing strategy. And possibly these suggestions have sparked some new and fresh ideas to take your marketing to a new level!

How about you? Where have you found the most success on Facebook lately? Groups, Pages or your personal Profile? Tell us in the comments section below!

5 Facebook Changes: Ticker, Photos, Timeline for Pages and More

Every time you log on to Facebook, you may notice a subtle change… or a massive change! This post serves to address a few of the smaller changes you may not have noticed yet, and also to let you know about a couple of major changes coming in 2012!

1. Hide the Ticker!

If the constantly-moving river of activity on the top right of your home page is terribly distracting to you, good news – you now have the option to hide the ticker! Just look for the teeny wee arrow in the upper right corner of your ticker and click to hide your ticker. It’s a toggle on/off, so just click again to show your ticker any time you wish. See screenshot below:

How To Hide The Facebook Ticker

Hide the Facebook ticker

If you tend to view your ticker as part of your chat sidebar and you wish to reduce the size of the ticker or hide it all together, just click the line in-between the ticker and chat area and drag to where you want it.

Facebook Ticker Chatbar Line

To re-size your ticker when appended to the chat sidebar, click and drag the line up or down.

2. Hidden posts and comments “not spam”

I’m sure the meaning of the “grayed out” comments on both fan pages and profiles/Timelines is not obvious to many users. These are comments flagged as spam by Facebook’s algorithms. These types of comments shaded in gray, are known as “hidden comments” and are only visible to the person who made the comment and the page/profile owner.

Now, to unhide bona fide comments, as an admin of your page, instead of having to click the small “x” in the upper right corner of the comment and then click “Unhide Post”, you just click on “Not Spam” and voila the comment is displayed. See screenshot below:

Facebook Comment - Not Spam

Now click "Not Spam" to instantly unhide - no need to click the "x" anymore (unless you wish to delete the comment).

(By the way, the post above is from my fan page wall, and Victor brought up an excellent point about posting frequency per industry. See the post and my response here).

I’m particularly happy about this small, but significant change on my Timeline as previously when you clicked the “x”, that automatically deleted the comment without any other choices. Now, it’s real easy to unhide with the “Not Spam” link on the comment itself.

Subscribe to my Timeline public updates here:

While on this subject of “not spam,” make sure you are checking your Hidden Posts on your fan page every day. You might be missing gold in this section. Just like the grayed out comments, these are all wall posts Facebook has flagged as spam and they are not visible on your fan page wall to anyone but you and the person who made the post. Access your Hidden Posts area by clicking the link directly below your Wall link:

Facebook Hidden Post Link

Access your "Hidden Posts" area just under the Wall link

When you look through your Hidden Posts, to unhide any bona fide posts (which puts them back on your main wall, visible by anyone), just hover over the top right of the post and either click the little globe icon (for wall posts) or the little gear icon (for @ tags), then click “Unhide Post.”

Facebook Hidden Post 1

Facebook Hidden Post - globe icon for wall posts

Facebook Hidden Post Gear

Facebook Hidden Post - gear icon for @ tags

3. New photo viewer

You may have noticed a brand new photo viewer “lightbox” that is now darker in the shadowing, and has a much more compact view. It seems Facebook designers changed up the layout so as to maximize every bit of real estate above the fold. Thing is, some photo features have now been relegated to the small “gear” icon at the top right. You’ll want to click that to access the rotation right and left, and the download link.

Facebook Photo Viewer - Options

Facebook Photo Viewer - click the gear icon for additional options

Now, it seems Facebook likely changed up the photo layout in order to have room to display ads. But the ads show on some photos and not others. Many of my Facebook fans thought perhaps the ads showed only when there weren’t any comments to display, but I’ve seen ads on photos both with comments and without. I am not seeing ads on any of my own photos, though. Only on other people’s photos. Hm, odd.

4. Private messaging between fans and business pages!

You may recall that Facebook nixed the feature to be able to send your fans a private message en masse, otherwise known as an “Update.” Invariably, these Updates all ended up in the “Other” email inbox and were rarely seen so, of course, were not that effective at all.

However, good news! Facebook is currently beta testing a hot NEW feature for page admins to be able to email fans/visitors to their page and vice versa. The feature is being tested in parts of Asia. I’m super excited about this one and look forward to seeing the impact this has on businesses of all sizes. For instance, imagine the impact of a prompt, personalized, private response when a customer or prospect has a grievance – how quickly and easily this can be turned into a positive situation and a customer for life. (Of course, you’d still want to indicate on your wall next to the person’s comment that the situation is being resolved).

Consumer facing businesses will find the [private messages for business Pages] feature particularly useful as it enables more personal communication with individual customers, opening the possibility of a greater level of customer service on Facebook. The move is also likely to cut down on the pain of off-topic comments on company pages and reduce communication lost when Facebook fans fail to take their comments to customer service channels outside of the social network.

The move isn’t an all out opportunity for business to contact customers, however, as communication must be initiated by the customer. However, once that has been done, the conversation is open to both parties. ~TheNextWeb

Facebook Private Message Option

Private Messages for Pages is optional. Once enabled, fans and visitors will see a Message button at the top right. And, Admins will see a "Message" option next to wall posts by fans/others. (Image credit: TheNextWeb.com)

[HOT TIP: Make sure you and your team begin discussing now how you will integrate Facebook Page messaging into your marketing plans and community management, in what circumstances you'll respond privately, and who on your team will be responsible for managing incoming email.]

Come join our community of over 200,000 fans and subscribers!! Just click the Subscribe and Like buttons below to connect with me on Facebook!

5. Timeline for fan pages?

Last but not least, rumor has it that Facebook will be announcing Timeline for Fan Pages at the first ever invite-only Facebook Marketing Conference in NYC on February 29th, 2012. Take note, from BusinessInsider.com’s source:

Timeline is coming to Brand Pages. Many marketers remain ignorant of how it’s going to work and how it may affect them. Most people don’t even know.

Hmm, stay informed, stay tuned! At minimum, Facebook Timeline for Business Pages will likely have the large cover image. Now’s the time to get discussing with your marketing team how you will make best use of this prime real estate (that may take the place of custom landing tabs?), how often you’ll change it up (to tie in with promotions, seasons, etc.), and more.

My guess is custom tabs will remain, but will be visually displayed very differently. Possibly in the small “box” display like personal Timelines.

Now, what I would REALLY love to see on fan pages is a SEARCH (and/or ARCHIVE) feature. Imagine the absolute goldmine of posts on your page wall and how awesome it would be to have indexed archives that can be easily searched by your Facebook community. (Facebook Groups have this search feature). But then, fresh content and fresh engagement is (currently) the name of the game.

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Make 2012 the year you finally see significant, measurable results from your Facebook marketing efforts! Just click the banner below if you’re interested in finding out more about EXTREME FANBASE GROWTH™. I’d love to support you. :)

Extreme Fanbase Growth - Facebook Course

I trust you enjoyed this post and picked up a few valuable tips!! Let me know your thoughts in the comments below, particularly on the new Timeline for Business Pages coming soon, and the private messaging between Facebook users and business pages. I’d love to hear from you.

5 Ways to Control Your Facebook Privacy

social media how toFacebook is trying to make privacy simpler. But as they add more features, privacy always seems to become more complicated.

With the addition of the Facebook Subscribe button, understanding how your Facebook privacy works is more important than ever.

The good news is that Facebook is making it simpler to find the settings for controlling your privacy.

The bad news is that there’s a lot of confusion around the Subscribe button and what it means for privacy. So let’s start by tackling the privacy issues around the new Subscribe button.

#1: The Facebook Subscribe button

Facebook has made the subscribe setting opt-in instead of defaulted to on. The Subscribe button is designed to allow people to subscribe to your public posts rather than (or possibly in addition to) requesting a friendship. It’s a lot like a Twitter follow. You don’t approve subscribers. All of your current friends are, by default, subscribed to your posts.

subscribe button

You can choose to subscribe to someone who has allowed subscribers.

Whenever you update your personal profile, you can determine who you want to see your post: public, friends or custom. Custom can then include friends of friends, only certain friends, or a friends list. You may want to check out this post to help you create friends lists and also review other privacy controls: 4 Simple Steps to Control Your Facebook Privacy.

If you want to keep your profile private, you don’t have to worry about the Subscribe button at all. But if you’re interested in sharing some posts publicly, you can opt in by going to www.facebook.com/about/subscribe and clicking Allow Subscribers. You can also read more about how the Subscribe button works at that link.

subscribers

Click Allow Subscribers to start the process.

Once you click Allow Subscribers, you have some settings to configure. You can always go back and adjust these settings by clicking your profile in the upper-right corner of Facebook and then selecting Subscribers on the left sidebar. Then select the Edit Settings button in the upper-right corner of the page.

subscribe settings

Edit your subscriber settings.

Decide if you want to allow comments by anyone on your public updates. Realize that you cannot block profanity or spam on your personal updates (even though you can on a Facebook page). You can always delete comments and block people after the fact, but if you keep this setting open, watch your posts.

When you allow subscribers, make sure you are watching how you post your updates. The default is public; so if you don’t want your post to be public, use the dropdown menu to change who can see the post. You can also retroactively change who can see your posts by using the dropdown menu to the right of each post. This is handy if you “over-shared” something private.

default settings for posts

Change your post settings when needed.

You may just choose to subscribe to people who have too many friends and aren’t accepting friend requests. If you navigate to their profile, you will see the Subscribe button, which indicates that you can choose to request a friendship or subscribe (or both).

But realize that if you do subscribe to them, your name is listed as a subscriber for public information. This is different than the “Likers” of a Facebook page, which are not visible to the public.

names of subscribers

Your name and profile picture are publicly listed as a subscriber.

#2: Changing your Facebook privacy settings

The next thing you want to check is your Facebook privacy settings. I think that Facebook has streamlined their privacy settings and made them simpler to understand. First, click the down arrow button in the upper-right corner of Facebook and select Privacy Settings.

Then step through each of the available setting areas: How You Connect, How Tags Work, Apps and Websites, Limit the Audience for Past Posts and Blocked People and Apps.

In the How You Connect section, you can set the capabilities for people to send you friend requests, post on your timeline and more. Make sure these settings are comfortable for you. For example, you may decide to not allow people other than your immediate friends to send you messages.

how you connect

Choose who can post on your timeline, send you friend requests and send you messages.

#3: Controlling how people @tag you

People can tag you in photos and posts by using the “@” symbol and then typing your name. If you want to review these tags individually and approve them, just click on the How Tags Work section in the privacy settings. (Click the down arrow in the upper-right corner, Privacy Settings, and then Edit Settings next to How Tags Work).

tag settings

Adjust your settings to determine who can tag you and who can see it.

You will then have to approve each tag before it is posted to your timeline. With the new subscribe settings, this may be more critical if you are a private person and don’t want someone tagging you in a public post.

If you don’t want the hassle of reviewing each tagged post, you can always remove tags after the fact by clicking the dropdown menu next to a post and selecting Remove Tag.

tags on profile

Remove tags after the fact if you choose.

#4: Controlling apps and websites

Facebook apps (or applications) are third-party “plugins” that can enhance (or detract, however you might look at it) from your Facebook experience. Facebook apps can also be the biggest source of spam posts.

Make sure you know what apps have access to your data and can make posts on your behalf. Apps include games, contest apps and apps to enhance your Facebook page. Most apps are good, but you do have to be careful about which ones you accept.

It’s a good idea to review what apps have access to your information and how those apps are set up. Sometimes, as shown in this image, the app gets set to “Only Me” under the App Privacy line, which means only you can see the posts from this app. If you are using an app such as Networked Blogs, you want to make sure that it can share with others so they can see your blog posts.

application settings

Periodically check which apps have permission to post on your profile and remove those unwanted apps.

Also make sure you check what information you’re allowing your friends to bring into their apps. If your friends have access to your info, they may be able to bring it with them into apps that they’re using. To check these settings, follow these steps:

  1. Click the down arrow in the upper-right corner.
  2. Select Privacy Settings.
  3. Click the Edit Settings link next to the Apps and Websites selection.
  4. Now click the Edit Settings button next to the How People Bring Your Info to Apps They Use selection.
  5. From there you will be able to uncheck the boxes of the information that you want to keep private.
data people can use

Prevent your friends from bringing in unwanted information to their apps.

The Apps and Websites area is also where you control whether you want your Facebook profile to come up in public search engines.

#5: Facebook Ads

The only thing that is hidden on the Facebook privacy settings is whether you want your name to show up in Facebook advertising. The default setting is that your name can appear in advertising, but it will only be shown to your current friends.

facebook ad settings

Select whether you want your name showing up in Facebook ads.

To edit this setting, click Account menu in the upper-right corner, select Account Settings and then click on Facebook Ads on the left sidebar.

That’s what you need to know about Facebook privacy settings. Also realize that you may have easily accessible options next to posts or tags by clicking on the dropdown menus typically on the right side of a post. Make sure you periodically review your privacy settings to control any changes in privacy.

What about you? What do you think? How do you feel about Facebook privacy control? Let me know in the comments box below!

Five Facebook Changes and What You Need to Know

social media how toAre you wondering what to make of all the new Facebook changes?

This article takes a detailed look at how the News Ticker, Smart Lists, News Feed, Subscribe feature and Timeline will impact marketers and business owners.

It’s been quite a rollercoaster recently with all the new Facebook changes. Some changes have already happened (i.e., News Feed and the new Smart Lists) and other changes will be coming as a result of the Facebook F8 conference.

Let’s dive into these changes in detail and talk about the changes to come in the next few weeks with the new Facebook Timeline.

#1: The News Feed Ticker

Probably the most controversial change is the addition of the News Feed Ticker. Some people hate it; others love it. But the one thing you can’t do is easily hide it. Although there are some workarounds.

news feed and news ticker

The News Feed Ticker shows all the comments, posts, likes, friendships and events of all of your friends, pages and subscriptions.

The Ticker contains posts and “activity stories” (such as friends commenting on other posts, liking pages, RSVPing to events, etc.) but now the “recent stories” area contains only posts (which can include status updates, pictures, links and videos) by friends, pages, subscriptions and stories posted by apps (such as YouTube or Networked Blogs).

The Ticker is very real-time and shows who is doing what on Facebook right now. By clicking on the down arrow in the upper-right corner of a post, you can have more control over what you see from that person or the app that posted the story.

activity stories

Click the down arrow in the upper-right corner to adjust the settings for posts.

The “activity stories” are what appear in the Ticker, so if you don’t want to see every move made by a person, you can unsubscribe to their activity stories. You’ll still get updates when that person posts something in their status bar. You can also decide if you don’t want to see updates from a certain type of application as shown in the picture above.

Something interesting about the Ticker is that previous posts by pages and friends may have a longer life than they did before. When someone comments or replies to a previous post, the story of that comment shows up in the Ticker and you can then click on the story to see the whole post again as shown in the figure below.

ticker

Posts have a longer life due to follow-up comments.

One benefit of the Ticker is if you have friends who are also connected to your fan page, and you see that they’ve replied to your fan page post in the Ticker, you can reply as your page right from the Ticker. But only if you have your Posting Preferences set to “Always Comment as your Page.” Find this setting in the Edit Page area of your Facebook page, and then select “Your Settings.”

comment

Reply as your page right from the Ticker.

#2: Smart Lists

Smart Lists were also introduced. Mari Smith taught us how to make a Friends List in the Facebook 101 for Business Guide, but many people still haven’t made one. These lists help us keep track of posts by certain groups of people. And many of us have found that they were sometimes difficult to maintain when we made new friends.

lists

Your New Lists are on the left sidebar of your Home page.

Facebook automatically creates several lists:

  • Close Friends: Facebook does not actually pick your close friends (thankfully), but they do have a list of suggestions based on whom you interact with the most. When you put people on this list, you’ll see all of their updates.
  • Acquaintances: Again, this list is not automatically populated, but if you add people to this list, you’ll see fewer of their updates in your News Feed.
  • Work (based on your employment listing): If you add someone to this list, he/she will get a notification to confirm employment at this location. Facebook will add that employer to their profile. So only add people to this list if you actually work at the same place.
  • School (both high school and college): These lists are self-populating, meaning that any Facebook friends of yours who list your high school or college in their profile will be put on this list. It is also self-updating for new Facebook friends you make or Facebook friends who later add this information to their profile.
  • Family: If you have people who previously indicated they were related to you, they’ll be on this list. It’ll be self-updating for people who indicate they are family of yours; otherwise, you’ll have to manually add people to this list.
  • Your city (set to a 10-mile radius around your city): This is another self-updating list for any Facebook friends who list your city in their profiles. You can set the radius of this list to include more people by clicking on the list on the left sidebar and selecting the “10 miles” hyperlink at the top of the page. You’ll then see a box where you can edit the radius as shown in this picture.
list area

Change the radius of your area to include more people on this list.

If you’ve already created Friends lists, they are all still available. And maybe you’ve already created a list for local friends or family. You can merge these lists together by clicking on your list and clicking Manage List in the upper-right corner.

list

It's easy to merge your lists.

You can also easily send a post just to this list by clicking on the list, and then updating your status within the list.

update a list

Update your status just to people in your lists from within the list.

You can also send an update to certain lists at any time by clicking on the dropdown menu to the left of the Post button.

update a list

Control which list can see your posts.

One frustrating thing about Smart Lists is that you can’t delete them, you can only hide them. Click the pencil next to the list to hide it or add it to your favorites. If you have a list that you want easy access to, click More next to the lists, find that list and click the pencil next to it to add it to your favorites and now it’ll appear on your left sidebar.

favorite lists

Add a list to favorites.

#3: The News Feed

The News Feed has changed. There is no longer the Top News and Most Recent to toggle between, now there are Top Stories and Recent Stories. The Top Stories are things Facebook thinks you might be interested in based on your interaction in the past. The Recent Stories are in chronological order.

top stories

Top Stories appear at the top and Recent Stories are below.

If you check Facebook more frequently, you won’t have as many Top Stories because everything will be in the Recent Stories area.

As mentioned earlier, only posts such as status updates, photos, videos, check-ins and posts from applications like Networked Blogs appear in the News Feed. The “Activity Stories” will be posted in the Ticker.

The other change to the News Feed is the larger photo size.

#4: The Subscribe Button

The Subscribe Button allows you to make your personal profile more public. You can allow subscribers to see your public updates. You may not have wanted to friend people and weren’t sure about making a fan page. The Subscribe button is perfect for a more public person who wants to allow more connection with people.

To allow subscribers, go to www.facebook.com/about/subscribe. Edit your Subscriber settings and make sure you’re using the dropdown menu next to the Post button when you update your status to control who can see your posts.

subscribe settings

Edit your Subscriber settings.

You can subscribe to others if they have a Subscribe button on their profile.

subscribe button

Subscribe to others.

Now a question you may have is, “Should I create a Facebook page or should I just allow subscribers?” Here are differences as shown on the Facebook+Public Figures page:

subscribe vs page

Differences between the Subscribe button and a Facebook page.

#5: Timeline

Now to get to the Facebook Timeline and other F8 announcements. The personal profile page is now called the Timeline. Facebook describes it as “All your stories, all your Apps, a new way to express who you are.” It’s also been described as your personal scrapbook.

new timeline

The new Timeline.

You can update your status from here and your friends can still write something directly on your Timeline.

You now have one large picture at the top that you can change and update but it doesn’t change unless you change it (unlike the photostrip that was updated with your most recent photos). You can choose something recent that you were doing as your photo or have an artistic picture to express yourself.

artistic timeline

Make your photo artistic.

One thing that I like about the new Timeline is the ability to go back in time. Click on View Activity or click on a date on the right side to a date in your Facebook history.

activity log

Rediscover what you were doing on a certain date.

You have options on your Timeline to hide stories, feature a story or change the privacy settings.

editing features

Use the editing features on your Timeline.

Other changes that came out of the F8 conference include Facebook partnerships with apps such as Spotify (music), Netflix, Hulu and the Guardian among many others. These apps will help Facebook differentiate itself from Google+.

So far there are no immediate changes seen for Facebook Pages. Facebook Pages will still continue to have the same look and feel for the time being, but most likely they will be updated to reflect the look of the personal Timelines. As all the changes are to the personal profiles, there are no actions to take for page administrators. We’ll continue to monitor the effect of the new Ticker and News Feed on engagement for Pages and keep you posted on the results!

What about you? What do you think of all the Facebook changes? Leave your thoughts and comments in the box below.