Archive for telus

The Collaborative Organization: 7 Questions with Jacob Morgan

August 2, 2012 / mlewis1 / No comments
With today's changes in culture and technology, learn how your organization can better collaborate in this interview with expert and author Jacob Morgan and Awareness Inc.
Category: Collaboration Technology, community, Digital Collaboration, jacob morgan, Lowes, Making Enterprise Collaboration Work Webinar, telus, The Collaboration Organization, Unisys, YUM! Brands /

5 reasons why chat beats voice and email and the one reason it might not

July 11, 2012 / Al_Rose / No comments
The following blog post touches on five reasons why providing chat support to your customers surpasses voice and email as support channels and one reason it might not.
Category: Chat, CRM, customer relation management, customer satisfaction, customer service, Email, Social Business, Social Customer, telus, TELUS International /